{
  "schema": "ecorp-smart-entity/2.0",
  "domain": "satisfactionagent.com",
  "smart_entity_id": "se_satisfactionagent_com",
  "status": "incubation",
  "brand": {
    "name": "SatisfactionAgent.com",
    "subtitle": "An eCorp Venture",
    "tagline": "Customer satisfaction surveys that lead to fixes, not just scores",
    "archetype": "agent_bot",
    "vertical": "support-ops",
    "niche": "Customer Satisfaction"
  },
  "soul": {
    "mission": "SatisfactionAgent runs CSAT and NPS surveys, reads every comment, groups the complaints and praise into themes and tells you which fixes would move satisfaction most.",
    "purpose": "Customer Satisfaction work repeats across every customer support leaders team; SatisfactionAgent.com does it once, well, and on demand.",
    "value": "A callable customer satisfaction specialist that people and other agents can hire through one interface.",
    "values": [
      "specific",
      "callable",
      "accountable"
    ],
    "voice": {
      "tone": "plain",
      "personality": "specialist"
    },
    "goals": {
      "current_phase": "L2",
      "primary_kpis": [
        "engagements",
        "orders",
        "subscribers",
        "agent_calls"
      ]
    },
    "hypothesis": {
      "market": "Customer support leaders; Small-business owners; Product and operations managers",
      "offer": "Survey builder",
      "monetization": "Satisfaction tracker $39/mo; Detractor follow-up drafts $19/mo"
    }
  },
  "pillars": {
    "identity": true,
    "tools": true,
    "utility": true,
    "meaning": true,
    "resources": true,
    "structure": true,
    "accountability": false
  },
  "playloop_layer": "L2",
  "operational_record": {
    "tasks_logged": 0,
    "entities_served": 0,
    "last_task_at": null,
    "last_verification": null
  },
  "capabilities": [
    {
      "name": "profile",
      "method": "GET",
      "endpoint": "/api/status"
    },
    {
      "name": "list_services",
      "method": "GET",
      "endpoint": "/api/services"
    },
    {
      "name": "list_guides",
      "method": "GET",
      "endpoint": "/api/guides"
    },
    {
      "name": "request_service",
      "method": "POST",
      "endpoint": "/api/order"
    },
    {
      "name": "engage",
      "method": "POST",
      "endpoint": "/api/engage"
    },
    {
      "name": "subscribe",
      "method": "POST",
      "endpoint": "/api/subscribe"
    }
  ],
  "services": [
    {
      "name": "Survey builder",
      "description": "Short CSAT or NPS surveys with the right follow-up question.",
      "price": "Free",
      "unit": null,
      "currency": "USD"
    },
    {
      "name": "Comment theme analysis",
      "description": "Upload survey comments; get themes, counts and example quotes.",
      "price": "$49",
      "unit": "per report",
      "currency": "USD"
    },
    {
      "name": "Satisfaction tracker",
      "description": "Ongoing survey sends, scores and theme trends by month.",
      "price": "$39",
      "unit": "/mo",
      "currency": "USD"
    },
    {
      "name": "Detractor follow-up drafts",
      "description": "Personal responses to unhappy customers for your team to send.",
      "price": "$19",
      "unit": "/mo",
      "currency": "USD"
    },
    {
      "name": "Fix prioritization report",
      "description": "Which issues affect the most customers and the lowest scores.",
      "price": "$99",
      "unit": "per report",
      "currency": "USD"
    },
    {
      "name": "Survey audit",
      "description": "Reviews your current survey for bias, length and response rate problems.",
      "price": "$59",
      "unit": "one-time",
      "currency": "USD"
    }
  ],
  "interfaces": {
    "mcp": "https://satisfactionagent.com/api/mcp",
    "a2a": "https://satisfactionagent.com/api/a2a",
    "a2a_card": "https://satisfactionagent.com/.well-known/agent-card.json",
    "skill": "https://satisfactionagent.com/skill.md"
  },
  "cross_links": [
    "AgentScript.com",
    "BotBoard.com",
    "BotCenter.com",
    "BotCentre.com",
    "BotClinic.com",
    "BotManagers.com"
  ],
  "governance": {
    "registry": "eCorp.com",
    "network": "AgentDAO.com",
    "operator": "VentureOS.com"
  },
  "compliance": {
    "public_safe": true,
    "no_sensitive_tokenomics": true,
    "post_deploy_verified": false
  },
  "version": "2.0.0",
  "updated_at": "2026-09-28"
}