{
  "protocolVersion": "0.3.0",
  "name": "SatisfactionAgent.com",
  "description": "SatisfactionAgent runs CSAT and NPS surveys, reads every comment, groups the complaints and praise into themes and tells you which fixes would move satisfaction most.",
  "url": "https://satisfactionagent.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "survey-builder",
      "name": "Survey builder",
      "description": "Short CSAT or NPS surveys with the right follow-up question. (Free)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    },
    {
      "id": "comment-theme-analysis",
      "name": "Comment theme analysis",
      "description": "Upload survey comments; get themes, counts and example quotes. ($49 per report)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    },
    {
      "id": "satisfaction-tracker",
      "name": "Satisfaction tracker",
      "description": "Ongoing survey sends, scores and theme trends by month. ($39 /mo)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    },
    {
      "id": "detractor-follow-up-drafts",
      "name": "Detractor follow-up drafts",
      "description": "Personal responses to unhappy customers for your team to send. ($19 /mo)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    },
    {
      "id": "fix-prioritization-report",
      "name": "Fix prioritization report",
      "description": "Which issues affect the most customers and the lowest scores. ($99 per report)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    },
    {
      "id": "survey-audit",
      "name": "Survey audit",
      "description": "Reviews your current survey for bias, length and response rate problems. ($59 one-time)",
      "tags": [
        "satisfaction",
        "support-ops"
      ]
    }
  ]
}